Limau55 is fully committed to protecting the privacy and personal data of every Member. This document explains transparently how we collect, use, store, and protect your information — because your trust is what we value most.
This Privacy Policy describes Limau55's practices regarding the collection, use, disclosure, and protection of personal information provided by Members when using the Limau55 platform, website, and mobile application. This document applies to all registered Members of Limau55, visitors to our website, and any individuals who interact with our services in any capacity.
Limau55 takes its responsibility as the controller of Members' personal data seriously. We are committed to upholding best practices in data protection and ensuring that the information you entrust to us is handled with full integrity, security, and respect. This Privacy Policy should be read together with Terms & Conditions and Responsible Gambling Policy ours.
By registering an account or continuing to use the Limau55 platform after this Privacy Policy has been updated, you confirm that you have read and understood how we handle your personal data as described in this document.
Limau55 only collects information that is strictly necessary to provide Members with a safe, fair, and effective service. Below are the categories of data we collect and the purposes for which they are collected:
We do not collect sensitive data unrelated to platform operations, such as Members' medical information, religious beliefs, or political views. Payment data such as credit card numbers is not stored directly in Limau55's systems — transactions are processed through certified payment providers who handle this data in accordance with their own security standards.
Limau55 uses Members' personal data only for legitimate purposes directly related to the provision of platform services. The following are the primary purposes for which data is used:
Limau55 does not use Members' personal data for third-party advertising, the sale of data to other companies, or any purpose not directly related to the provision of platform services to you.
The security of Member data is an absolute priority at limau55. We employ multiple layers of technical and procedural protection to keep your information safe at all times:
Regarding data retention periods, Limau55 retains Members' personal data for as long as the account is active and for as long as necessary to fulfil legal obligations following account closure — typically between five and seven years for financial transaction records in line with standard compliance requirements. Once the required retention period has elapsed, data will be securely deleted or anonymised.
Limau55 does not sell, rent, or transfer Members' personal data to third parties for advertising or marketing purposes. Data sharing only occurs in the following limited situations:
All third parties that receive data from Limau55 are bound by strict confidentiality and data protection agreements. They are only permitted to use the data received for the specific agreed purposes and may not use it for any other purpose without Limau55's authorisation.
Limau55 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates at its best. The following types of cookies are used:
You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and experience of using the Limau55 platform. For non-essential cookies, you will be given the option to accept or reject them through the cookie notice displayed when using the platform.
As a Limau55 Member, you have the following rights regarding your personal data held by us. All requests relating to these rights may be submitted to the Limau55 support team via email at support@limau55.xyz:
The limau55 platform is exclusively for individuals aged 21 years and above. We do not knowingly collect or process personal data from individuals under the age of 21. Any account found to be owned or used by an underage individual will be closed immediately, and all associated data will be deleted or anonymised in accordance with our security procedures.
If you are a parent or guardian and become aware that your underage child has registered or used the limau55 platform without your consent, please contact us immediately at support@limau55.xyz and we will take prompt action to address the situation, including closing the relevant account and deleting the associated data.
The Limau55 platform may contain links or integrations with third-party services for specific purposes such as payment processing. This Privacy Policy applies solely to the Limau55 platform itself and does not cover the privacy practices of those third-party providers.
We encourage Members to read and understand the privacy policies of the payment providers they use when transacting with limau55 — such as the privacy policies of Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or the banks offering FPX services. limau55 is not responsible for the privacy practices or content of these third-party platforms. That said, we only work with providers that have a strong track record in security and privacy and comply with recognised industry standards.
Limau55 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. The "Updated" date at the top of this page will indicate the date of the most current version.
For material changes that significantly affect how we use Members' personal data, Limau55 will notify Members via their registered email or an in-platform notification with reasonable notice before the changes take effect. For minor changes or clarifications, updates will be made directly without a separate notice.
Continued use of the Limau55 platform after any changes to this Privacy Policy are published will be considered your acceptance of the updated terms. If you do not agree with the changes, you have the option to close your account and request data deletion in accordance with the rights described in Section 7.
If you have any questions, concerns, or wish to exercise any of your privacy rights as outlined in this Privacy Policy, please contact the Limau55 team through the following channels:
Limau55 is committed to responding to all privacy-related enquiries within 5 business days from the date of receipt. For more complex data access or deletion requests, processing may take up to 30 days. We will keep you updated on the status of your request within that period.
Six ways Limau55 keeps your personal data safe and treated with respect
In today's digital Malaysia, we all leave a data trail every time we go online — whether it's using Touch 'n Go eWallet to pay a toll, GrabPay to order food, or an online entertainment platform like Limau55. The difference lies in how each platform handles that data trail. Some use your data to generate additional revenue through advertising. Others share your information with business partners without your knowledge. At Limau55, we take a different approach — and we want you to understand exactly what makes it different.
When you register with limau55, you share personal information such as your name and phone number — not just with us, but with a platform that is entrusted to safeguard that information responsibly. This means we must maintain robust security systems, clear policies, and a team that understands the value of the trust you place in us. The 256-bit SSL encryption we use ensures that even if someone were to intercept communications between your device and limau55's servers, they would not be able to read that information — it would appear as nothing more than a meaningless string of random characters.
For members who actively make deposits via Touch 'n Go eWallet, DuitNow, or GrabPay, one important thing to understand is that Limau55 does not store the full details of your e-wallet or bank account in our systems. Transactions are processed through licensed payment providers who handle the security of that financial data in accordance with their own high standards. What we retain are transaction records only — the amount, date, type, and status — which are required for audit purposes, dispute resolution, and regulatory compliance.
Your game and betting history at limau55 is one category of data we retain and use for several important purposes. First, it allows our support team to assist you more effectively should any dispute arise over a particular match or game. Second, it enables us to fulfil our responsible gambling obligations by analysing play patterns that may indicate signs of problem gambling. Third, it is required for audit and legal compliance purposes. This data is protected with the same level of security as your financial data.
A question frequently asked by new Limau55 players is — does Limau55 use my gaming activity data to send targeted ads or offers? The answer is: we do use this data to send relevant offers to you through our own platform — for example, promotions related to Liga Super Malaysia football betting for players who regularly use the Sports Betting section. This is different from selling your data to external advertisers who have no connection to Limau55. If you do not wish to receive any marketing communications, you can unsubscribe at any time through your account settings or by contacting our team.
The identity verification (KYC) process is one aspect of privacy that sometimes raises concerns among new players. Being asked to upload a copy of your MyKad and a verification selfie can feel like handing over a lot of personal information to an online platform. However, the KYC process is actually there to protect you — it ensures no one else can register an account in your name without your knowledge, and that your winnings can only be withdrawn by you. KYC documents are stored in a separate system with stricter access controls and are not accessible to general staff. All uploaded copies are encrypted before storage.
Ultimately, what sets Limau55's privacy commitment apart from other platforms is not just the security technology we employ — although that certainly matters. What matters more is our organisation's internal culture, which treats Member data as a trust, not an asset. When every decision about data is made by asking the question "is this truly in the best interest of our players?", the result is a platform that genuinely deserves your trust. And at Limau55, your trust is something we will never take for granted.
The process is straightforward — follow these steps to submit a privacy rights request to us
Frequently asked questions from Members about privacy and data protection at Limau55
Register for free at Limau55 and enjoy an online entertainment platform that takes your privacy and data security seriously — built specifically for Malaysian players, with over 500 games, Liga Super Malaysia & EPL betting, and deposits via Touch 'n Go & DuitNow.